Terms & Conditions

You must be able to form a binding contract under Kenyan law (generally 18 years or older) to order from us. You are responsible for keeping your login details confidential and for activity under your account.

Customers must verify their email before signing in. We may suspend or close accounts that are abused, fraudulent, or in breach of these Terms.

We sell ready-to-wear Ankara pieces through our catalog and custom-made garments based on designs you submit. Colours, fabrics, and finishes can vary slightly from photos or screens due to materials, lighting, and hand finishing. That is part of authentic textile work, not a defect.

Prices are shown in Kenya Shillings (KES) unless stated otherwise. We may correct obvious pricing or listing errors and cancel an order that has not yet been fulfilled if a material error is discovered—we will notify you if that happens.

Custom work starts when you upload design images and details (garment type, fabric preference, size, and your own instructions) via Custom Uploads in your dashboard. Our team reviews submissions, may create a quoted custom order, and communicates next steps by email and in your account.

You confirm that you own or have rights to any images and designs you upload, and that they do not infringe others’ rights. Lead times depend on complexity, fabric, and queue; estimates are guidance, not guarantees, unless we confirm otherwise in writing.

Custom pieces are made for you. Once production has started or a quote is accepted under our process, cancellations may not be possible. See also No returns.

Placing an order (catalog checkout or staff-recorded custom order) is an offer to buy. We may accept or decline orders. Once accepted, you can track status in your dashboard under Orders, typically along:

pending → processing → delivering → fulfilled

Orders may also be marked cancelled or refunded when we agree that is appropriate (for example if we cannot fulfil). Status changes may trigger email from orders@shankara.co.ke.

We record payments against orders using methods such as M-Pesa, cash, card, or Stripe, as available. Staff may update payment bookkeeping; you can view your payment history (read-only) under Payments in the dashboard.

Full payment is required before an order is marked delivering or fulfilled. Partial payment is not enough for those statuses. If payment status later falls short of the order total, we may move the order back to processing until the balance is settled.

You are responsible for paying the correct amount and for any charges imposed by your bank or mobile-money provider. Keep transaction references; they help us confirm payment.

We offer delivery only (no free store pickup on the website checkout). Delivery fees are:

• Around Nairobi: KES 300
• Outside Nairobi: KES 600

“Nairobi” is determined from the town/city or county you provide. You must supply accurate delivery contact: name as on your ID, ID number, phone, and location. Wrong or incomplete details may delay delivery; extra costs from failed attempts may be for your account.

Delivery timing depends on production, payment completion, and logistics. Risk in goods passes on delivery to the address or contact you provided, unless law requires otherwise.

We do not accept returns or exchanges of clothing or custom pieces. All sales of ready-to-wear and custom garments are final once the order is placed and/or production has proceeded under our process.

Please check sizes, measurements, fabric notes, and design instructions carefully before ordering. Custom work is unique to your brief; catalog items should be selected with care. If there is a fulfilment issue we caused (for example a clear production error on our side), contact support promptly—we will assess a fair resolution, which is not a general right of return.

Shankara branding, site content, product photography, and our original designs are protected. You may not copy or reuse them commercially without permission.

For custom work, you grant us a licence to use your uploaded images and instructions solely to quote, manufacture, and deliver your order and to communicate with you about it. You keep ownership of your original design rights, subject to any separate written agreement.

You agree not to:

• Misuse the site, attempt unauthorised access, or overload our systems.
• Upload unlawful, infringing, or harmful content.
• Impersonate others or provide false identity or payment information.
• Use the site for any illegal purpose under Kenyan law.

To the fullest extent permitted by Kenyan law, Shankara is not liable for indirect or consequential losses (such as lost profits or data). Our total liability arising from any order is limited to the amount you paid us for that order, except where liability cannot be limited by law (for example fraud or personal injury caused by our negligence).

We are not responsible for delays or failures caused by events beyond reasonable control (including logistics disruptions, network outages, or force majeure).

How we handle personal data is described in our Privacy Policy. By using the site you acknowledge that processing.

We may update these Terms and product offerings. The “Last updated” date will change when we revise this page. Continued use after changes constitutes acceptance where allowed by law. Material changes to ongoing custom work will be communicated where practical.

These Terms are governed by the laws of Kenya. Courts in Kenya have exclusive jurisdiction, without prejudice to any mandatory consumer protections that apply.

Support: support@shankara.co.ke
Orders: orders@shankara.co.ke
Phone / WhatsApp: +254 745 023 109
Nairobi, Kenya

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